The Activation/License Code/Product Key is a 20-digit alphanumeric code (a combination of numbers and letters) generated at the point of subscription payment or renewal. The code contains information about the customer's subscription and the duration of the judgment years purchased. It is usually tied to a specific registered email address.

- Upon a successful subscription or renewal, your Activation/License Code will be sent to your registered email address. Kindly check your mailbox, including your spam or junk folder.

- If you cannot find the email containing your Activation/License Code, you can contact LawPavilion Customer Support for assistance in retrieving the code.

The validity of the Activation/License Code depends on the PRIME package purchased:

- Prime Yearly: The Activation Code is valid for 365 days from the date of activation.

- Prime Lifetime: The Activation Code remains valid until a new payment is made for additional/new judgment years.

Yes. You can change the device on which PRIME is installed at any point during your subscription.

However, the License Code must first be detached from the previous device before it can be activated on the new device.

For assistance with detaching the license from your previous device, please contact LawPavilion Customer Support via either of these emails customercare@lawpavilion.com, support@lawpavilion.com or by calling +2348050298729.

No. The PRIME application is not compatible with mobile phones.

PRIME can be accessed on supported:

● iPads

● Android tablets/devices

● Windows laptops

● Mac laptops

● Desktop computers

For specific device compatibility, please contact LawPavilion Customer Support to confirm whether your device is supported.

No. PRIME is a device-based access application, so the same license cannot be used simultaneously on multiple devices.

However, the application can be transferred from one device to another, subject to the License Code being detached from the previous device before activation on the new device.

You can renew from within the application or contact your Account Manager for information about available subscription packages and renewal options.

PRIME Lifetime:

The PRIME Lifetime package provides continued access to the application for as long as you wish to use it. However, access to new judgments published after your year of subscribing to the Prime requires an annual subscription fee.

PRIME Yearly:

The PRIME Yearly package provides access to the application for the duration of the subscription. Once the subscription expires, access to the application is restricted until the subscription is renewed.

An internet connection is not required to conduct research on the PRIME application.

However, internet access is required for:

● Activation of a License Code/Product Key

● Downloading newly released judgements

● Periodic security checks on the application

When new judgements are released, you will receive a notification on the application.

Once you have an internet connection, you can download the newly released judgements to your device.

No.

The PRIME Lifetime package gives you continued access to the application and the judgement years included in your purchase.

However, there is a yearly subscription fee for access to new judgement years released after your existing subscription coverage.

If you do not pay for the new judgement years, you will not be able to access those judgement years.